PRIVACY POLICY

Ottawa Junk Pickup & Small Moves
Effective Date: January 1, 2026

Ottawa Junk Pickup & Small Moves respects your privacy and is committed to protecting your personal information in accordance with Canadian and Ontario privacy laws.

1. Information We Collect

We may collect personal information when you contact us, request a quote, or book services, including:
• Name
• Phone number
• Email address
• Service address and pickup locations
• Booking details and service requests
• Photos or descriptions of items or property
• Payment information (processed through secure third party providers)

2. How We Use Your Information

Your information is used only to:
• Provide quotes and schedule services
• Communicate about bookings and appointments
• Complete pickup, delivery, or cleanup services
• Process payments
• Improve customer service
• Meet insurance, legal, or safety requirements

We do not sell, rent, or trade your personal information.

3. Sharing of Information

We may share information only when necessary with:
• Payment processors
• Insurance providers
• Disposal facilities or donation centers when required for service
• Legal authorities if required by law

4. Data Security

We take reasonable steps to protect your information against loss, misuse, unauthorized access, or disclosure.

5. Website Cookies & Analytics

Our website may use cookies or analytics tools to understand website traffic and improve performance. These tools do not identify you personally.

6. SMS Communication

If you provide your phone number, you consent to receive service-related SMS messages. These may include appointment confirmations, reminders, updates, or follow-up communication.
• Message frequency varies
• Message and data rates may apply
• You may opt out at any time by replying STOP
We do not send promotional spam or share phone numbers with third parties.

7. Access to Your Information

You may request access to or correction of your personal information by contacting us.

8. Contact Information

For privacy-related questions, contact:
Email: support@ottawajunkpickup.ca
Phone: 613-383-2924